What to Expect
Due to a large number of referrals received, please allow up to 3 business days for the referral to be appropriately triaged and entered into our system. For emergent or urgent requests, we advise our referring clinicians to speak to or email one of our providers to discuss pertinent details. Once the referral has been triaged, you will be called by our administrators to schedule your visit in our next available slot. Depending on the nature of the visit, you will receive any special instructions at the time of booking, and they can also be found HERE. A reminder text or automated message is sent 72hrs and 24hrs prior to your appointment. Please remember to confirm your attendance as your secured appointment time may be given to patients on the waitlist. If you are unable to attend, please cancel and call our booking line to re-book. We would greatly appreciate it if you can give us the heads up if you plan to re-schedule so that someone who has been waiting can get an opportunity to see one of our specialists. A confirmed appointment that is not attended, cancelled, or re-scheduled may incur a no-show fee of 100 CAD.
When you arrive please bring a copy of your valid OHIP card and any imaging (CT or MRI) on a CD or USB. Please proceed to either the automated registration kiosk or the reception desk. You may be required to complete additional paperwork. Once you are registered, you may be asked to wait in the reception area or be directed to your assessment/treatment room. Please follow the wayfinding signs.
After your assessment, you may be required to present to the reception desk for picking up prescriptions, making follow-up arrangements, or to trial splints/products that you may have been prescribed.
I wish to book a service that is not covered through OHIP
A) If you wish to book transcranial magnetic stimulation for major depressive disorder, we require a referral from your treating family physician or psychiatrist. For all other indications, a consultation can be booked directly by calling our clinic (press 5 to request a booking) or email us at firstname.lastname@example.org
B) If you wish to book physiotherapy, please email us at email@example.com
C) If you wish to book an MRI for screening purposes or reasons not covered through OHIP such as medico-legal MRI and MRI for automobile collisions, please call our Clinic (press 5 to request a booking) or email us at firstname.lastname@example.org Please ensure you have downloaded and completed the MRI requisition and screening form and declaration.
D) If you have had a MRI brain or spine completed and wish to request a written opinion from our fellowship-trained neuro-radiologist, please email us at email@example.com
E) For all other private pay inquiries and executive assessment services, please email us at firstname.lastname@example.org
We do our very BEST to keep on track but the unpredictable nature of medicine does not allow us to always be on time. It is highly recommended that you do not schedule other urgent appointments for at least two hours following your scheduled appointment time.